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| Client Promise |
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| WE PROMISE: [1] To deliver services that produce results, - enabling you, the client, to successfully achieve your goals. [2] To strive to offer creative, yet simple, solutions and strategies to "what appears" to be complex and demanding challenges. [3] To listen to your concerns, strive to ask the right questions, and take the time to understand your goals and objectives. [4] To work hard to anticipate your needs and work to exceed your expectations. [5] To train each client to be able to make use of all the tools and opportunities which shall present themselves in the run-up to reaching chartered status. [6] To embrace change insofar as it enhances the efficiency and productivity of our clients’ capabilities. [7] Keep up-to-date with current thinking, advancements and CPD in order to maintain a competitive edge in offering you quality services. [8] Recognize that we will be rewarded only to the extent that we provide services that are unique and are of an exceptional quality and designed to add significant value to those who are privileged to become fully qualified RICS and CIOB professionals. |
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| YOU PROMISE:- [1] To be open, frank, and honest with us at all times. You will let us know immediately of any concerns you may have about our working together. [2] You will provide information necessary to accomplish the terms and objectives of our engagement in a timely manner. [3] You will pay your account balance on time. [4] You agree to listen to any advice we offer (we do, however, acknowledge your absolute right to reject that advice). You will treat material we send to you as important and worthy of your time. [5] You will make an honest effort to refer at least two clients like yourself to us so that we can continue to be here when you need us. |
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