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| Client bill of rights |
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| As you would expect, this is not a one-way street. It's a partnership, and each of us must fulfil our commitments. As a client, you have the right to expect fulfilment of the following commitments: [1] You will receive a friendly, courteous and professional service. [2] We shall honour our commitments to you. [3] Our service shall be of an exceptional quality, and designed to add significant value to your career. [4] Your perception of our performance is our reality. [5] We will be honest, truthful and "up-front" with you. [6] We respect client confidentiality and shall never divulge personal information about you, or your business without your consent. [6] You have the right to expect acknowledgement of any communication you have with us before the end of the next working day. [7] We will communicate with you frequently to build a continuing partnership with you. |
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